After purchasing the Internet package, we recommend you to close the current Internet session and restart a new one.
This will prevent situations with incorrect Internet billing.

Calling and sending SMS to numbers of content and informational services do not use limits of price plan, this calls are being paid according to price plan tariffing.

Switching to “Hello” price plans is available only for foreign citizens, excepting foreign citizens and a stateless persons, who have permanent residence permit in the Republic of Uzbekistan.
Only three subscriber numbers can be connected to one foreign passport.
Price plan is valid only on the territory of the Republic of Uzbekistan and is not valid in international roaming.

Payment of subscription monthly fee and providing of price plan minutes, sms and GB’s are carried out in full regardless of the date of connection.
Upon new activation or when switching to a tariff plan, the monthly subscription fee is charged and the included allowances are credited at the moment of activation or change.
The next billing date for the monthly subscription fee and the renewal of included allowances is set at a one-month interval (not tied to the first day of the month).
If the monthly subscription fee was charged on the last calendar day of a month that does not exist in the following month, the next billing date will be set to the last day of the following month, regardless of the number of days. All subsequent monthly charges will then occur on the same calendar day and time.

Examples:
If the previous charge was on August 15 at 15:43, the next charge will be on September 15 at 15:43 (the date and time remain unchanged, as the 15th exists in both months).
If the previous charge was on August 31 at 15:43, the next charge will be on September 30 at 15:43 (the date shifts to the last day of the month, as September does not have a 31st, while the time remains unchanged).

When the next monthly subscription fee is charged according to the tariff, the system checks the availability of the full amount for the monthly subscription fee. In case of its availability, the monthly subscription fee is written off and a package with monthly traffic is provided. In case of absence of full amount, standard tarification will be made for further use of communication services according to the tariff terms. Standard tarification will be applied until the monthly subscription fee is fully discounted on the subscriber's balance sheet. The monthly subscription fee will be deducted immediately if there is a sufficient amount on the balance sheet for its discharge and a package with monthly traffic will be provided, the date of discharge of the next monthly subscription fee will be shifted to 1 month from the moment of the last discharge.
Payment of subscription fee and providing of price plan limits will be actual during 90 days since the first day of SIM card connection. After 90 days from the first day of SIM card connection payment of subscription fee and providing of price plan limits will be stopped. Further using of price plan will be tariffed according to overlimit prices.
To start new validity period of price plan it’s recommended to visit Beeline service offices or to call customers service (0611, +99890 185 00 55).
Administrative blocking of subscriber number according to the customer request will switch on “Blocking of the number by customer” service with daily fee cost 421 UZS and switchs off subscription monthly fee payment. After unblocking, the monthly subscription fee will be charged only on the scheduled billing date.
If, at the time of unblocking, the billing date has already occurred and the Customer has sufficient balance, the monthly subscription fee for the tariff plan will be charged and the included data package will be credited. Any remaining data accumulated prior to the number suspension will be reset.
The next monthly subscription fee billing date will be shifted by one month from the date of the last successful charge.
If there are insufficient funds to charge the monthly subscription fee, further use of services will be billed at standard rates in accordance with the tariff plan.
The option to charge a daily subscription fee becomes available only after one month from the date of administrative unblocking of the number.
If the Customer has remaining included data but insufficient funds to charge the monthly subscription fee, no charge will be applied after unblocking. The validity period of the remaining data will not change and will expire one month from the date it was originally credited.

Subcriber may change price plan to any in Hello price plans line. It is needed to have enough funds on account for payment of monthly subcription fee of a new Hello price plan. Previous limits will be terminated and subscriber will take new limits according to a new price plan.
Transfers to and departures from the “Hello” tariff line to other tariff plans are not available.

The cost of international calls is calculated by summing the cost of international calls and the cost of an outgoing call to local numbers.
The calculation of the cost of satellite communication does not include the cost of an outgoing call to local numbers.

A subscriber of Hello tariffs has the ability to receive incoming calls from numbers of local mobile mobile operators, even with a zero or negative balance.
The duration of one connection for voice services is 60 minutes.

When switching to a different tariff plan, all bundled services will be reactivated according to the settings of the new plan, even if they were previously disabled. If required, they will need to be disabled again.

All prices are inclusive of VAT.