Help

Beeline warns of increasing fraudulent activities, including:

• A scammer calls from an unknown number, and the call disconnects upon answering. When the client calls back, they are directed to an automated system to keep them on the line, draining their account balance;
• The client receives an SMS claiming they’ve won a contest, asking them to send an SMS, call a number, or click a link to claim their prize;
 •The client gets an SMS or call from someone pretending to be an operator (from a bank, payment service, or mobile operator) reporting unauthorized withdrawals, card blocking, or app hacking, and offering instructions to "solve" the problem;
• Fraud activities on online marketplaces, where scammers send a link for payment that leads to fraud.

To avoid being scammed, Beeline recommends:
• Never share personal data (passport details, phone number, card number, expiration date, CVV, one-time access codes, address, etc.) with third parties.
• Do not follow instructions from unknown people or sources (SMS, social media, messengers, email, internet, voice calls).
• Avoid clicking suspicious links or entering personal data on unknown websites;
• Be cautious when installing mobile apps that request permission for SMS or calls. Only download apps from trusted sources;
• Do not try to “trick” the scammer during contact, as this could lead to negative consequences.

Beeline urges clients to carefully verify all received information through official sources.

Dear customers!

To prevent fraud, here’s a list of numbers and names Beeline uses for official SMS notifications.  This will help you avoid scams and ensure the authenticity of messages you receive.

0674

AppLand

Beeline

Beeline_uz

BeeGUDOK

Bee_Diqqat

BeelineClub

BeelineTV

Beepul

BeeMusic

Beeline Games 

Beeline Pressa 

Beeline Apps 

BeeCredit

BeeKiosk

BigData

BeelinePlus

Bee_rabota

beeline_info

Beerouming

BeeMarket

BeePay

beeline Moy

Fantasy Footbol 

Explore multiple ways to connect to our services:

— Access the unified service management menu by dialing *111#; 

— Call the toll-free number 0674 (for Beeline numbers); 

— Log into your personal account at www.beeline.uz; 

— Use the "Hambi" (Beeline Uzbekistan) mobile app; 

— Connect via the Beeline Uzbekistan Telegram bot @BeelineUz_HelpBot; 

— Respond to interactive USSD commands or Push notifications to activate services directly from your mobile device; 

— Dial the special short numbers listed on our website for each service to activate them instantly.

Using the Beepul payment tool and your bank card, you can quickly and conveniently top up your balance - with EXTRA SAVINGS! 

— For Android and iOS smartphones, dial *2# or download the app from Play Market or Apple Store; 
— For feature phones, dial *999#; 
— A web version of the payment system is also available.

Find your nearest office for fast, in-person assistance.

With the "International Payment" service, you can top up your account or any Beeline Uzbekistan subscriber's account in Russia at any participating payment locations of Interexpress, Alt Telecom, Mobil Element, Sprint Net, Delta Telecom, QuickPay, Strela, Absolutplat, Apelsin, Unified Settlement Center, KamPay, Sberplat, Unipay, Telepayural, Kassira.Net, NOKSSBank, as well as in Svyaznoy and Euroset offices.

This service is also ideal when you're roaming!

Top-Up in Kazakhstan 

Easily top up your account via M’Pay and Astana Plat payment terminals. 

Payments are accepted in local currency (rubles or tenge).  Currency conversion rates and any additional fees will be displayed on the terminal screen or provided by the bank at the time of payment.

Additionally to self-service terminals and bank departments, Beeline payment cards purchased in Uzbekistan can still be used to top up while roaming.

The "International Payment" service is available only for individuals located in Russia or Kazakhstan,  and is exclusively for Beeline Uzbekistan subscribers on prepaid tariff plans.

You can use this service even with a zero balance!

To send a request within Uzbekistan:

*143*Country Code + Operator Code + Phone Number#

For example: *143*99890XXXXXXX#, where 998 is the country code, 90 is the Beeline operator code, and XXXXXXX is the phone number.

You can send up to 5 free requests per day.
The cost of the service for the 6th request of the day is 42.1 UZS.

This service is available via USSD request *141# or by selecting the appropriate option through IVR menu number 064046.

You can use this service even with a zero balance!

To send a request within Uzbekistan:

*145*Country Code + Operator Code + Phone Number#

For example: *145*99890XXXXXXX#, where 998 is the country code, 90 is the Beeline operator code, and XXXXXXX is the phone number.

You can send up to 5 free requests per day.
The cost of the service for the 6th request of the day is 42.1 UZS.

With this service, you can receive calls and SMS messages from other Beeline users, other mobile operators, as well as international and landline numbers, for 90 calendar days after your balance runs out.

Your balance decreases when:
 — you make outgoing calls or send SMS; 
— your phone connects to the internet; 
— you use your phone outside your home network (while roaming);
 — you activate additional services that have a subscription fee or activation cost.
Your balance also decreases after the "Credit Payment" period ends.

To check your balance,

please visit the Personal Account or use the "Hambi" (Beeline Uzbekistan) app.

Using the Beepul payment tool and your bank card, you can quickly and conveniently top up your balance - with EXTRA SAVINGS!

— For Android and iOS smartphones, dial *2# or download the app from Play Market,Apple Store or Microsoft Store; 
— For feature phones, dial *999#; 
— A web version of the payment system is also available.

For prepaid plans:

— *102# — to display your balance on your phone screen;
— *103# — to check internet balance;
— *101# — to check internet balance (Facebook, Odnoklassniki, TAS-IX, Telegram, WhatsApp, and Viber);
— *106# — remaining minutes balance;
— *105# — remaining SMS balance;

— Call 0697 to hear your balance and bonus details.

For postpaid plans:

— *110*04# — to check the amount due;
— *110*07# — to check your current month's expenses
— *110*06# — to check remaining minutes, SMS, and MB.

Main commands

*111# — unified service menu

*110*05# — check current tariff plan

*102# (0697) — balance information

*106# — check remaining minutes

*105# — check remaining SMS

*103# — check remaining internet traffic

*109# — MB for Facebook, Odnoklassniki, TAS-IX, Telegram, WhatsApp, and Viber (for tariffs "Bravo MIX," "Bravo Online," "Free Communication," "Bravo Vodiy," and "Welcome").

*101# — MB for Facebook, Odnoklassniki, Telegram, WhatsApp, Viber, and TAS-IX (for the "Status" line).

*5# —  "Reboot" service (for tariff lines "HAMMASI ZO'R," "Status," "Status 2021," "Status NEW," "Status+," "SILVER," "GOLD," "PLATINUM," "ProInternet," "YANGI XIT," "XIT," "XIT+," "ZO'R," and tariffs "Status Silver OLD," "ALLO," "Bir Oy," "Free Communication," "Free Communication Maxi," "Bravo MIX," "Click+," "Shifokor," "Uydagidek").

*55# — "Reboot" service for the "Constructor" tariff.

*202# — Check the subscription fee date for monthly, 14-day, and 15-day tariffs.

*110*09# — Check the list of connected services.

*999# — Beepul payment system.

*303# — My numbers

*148# or *1001#  — Find out your phone number.

*1# — "Hambi" (Beeline Uzbekistan) app.

*2# — Beepul app

*3# — IMO app.

*4# — Yandex.Music app.

*6# — Beeline TV app.

*9# — Beeline Music & Radio app

998{7-digit subscriber number}# — "Code check."

@BeelineUz_HelpBot — Beeline Uzbekistan Telegram bot.

Emergency numbers (free of charge):

Fire service: 101

Police: 102

Ambulance: 103

Gas emergency: 104

Rescue service: 1050

You can find out your current tariff plan in the following ways:

— Dial *110*05#or call 0674;

— Check in your Personal Account;

— Use the "Hambi" (Beeline Uzbekistan) app for iOS (iPhone, iPad), Android, or Windows Phone.

You can change or check the details of your tariff plan via the Personal Account, the "Hambi" (Beeline Uzbekistan) app, or on the website in the "Tariff Plans" page.

You cannot deactivate your tariff plan, but you can switch to another one.

Ways to change your tariff plan:

— Change it in your Personal Account;
— Dial the command listed in the description of the tariff plan;
— Use the unified connection menu by dialing *111#; 
— In the "Hambi" (Beeline Uzbekistan) mobile app.

The cost and threshold for switching depend on the tariff plan you wish to activate.

Choosing a Tariff Plan

To confirm your tariff plan change, dial *110*05#.

To check your current tariff plan, dial *110*05# or call 0674.

Visit to the Office

Documents needed to change your tariff plan:
— A completed application form with passport details and your signature;
— Your passport or a notarized power of attorney for an authorized representative, along with their passport.

The cost and threshold for switching depend on the tariff plan you wish to activate.

The payment method is how you pay for communication services. You choose your preferred payment method when selecting a tariff plan.

Prepaid Payment System

If you choose the prepaid system, you pay first and use the services later: you deposit funds to your account, which are then used to pay for services.  You decide when and how much to top up.

Key benefits:

— Easy to top up;

— Simple expense management.

If needed, you can switch between the prepaid and postpaid systems.

Want to change your payment method?

To switch to the postpaid (credit) system, visit a Beeline office with your ID card and an additional agreement from the company your phone number belongs to.

The payment method is how you pay for communication services. You choose your preferred payment method when selecting a tariff plan.

Postpaid Payment System

With the postpaid system, you use services first and pay the bill at the end of the month.

If needed, you can switch between the prepaid and postpaid systems.

Want to change your payment method?

To switch to the prepaid (advance payment) system, visit a Beeline office and fill out a registration form. Bring your ID card and a letter from the company your phone number belongs to.

— In your Personal Account

— Install the "Hambi" (Beeline Uzbekistan) mobile app (available for Android, iOS, and Windows), log in, and check the "My Services" page;

— Dial *110*09# to receive the list of active services. The information will be sent to you in SMS;

— Access the unified service menu by dialing *111#. 

You have several options:

— in your Personal Account after logging in;
— in the "Hambi" (Beeline Uzbekistan) mobile app for Android, iOS, and Windows; 
— in the unified service management menu by dialing *111#; 
— with special short codes listed on our website to activate or deactivate each service;
— call the toll-free number 0674 (for Beeline subscribers).

The term "Roaming" comes from the English words "to roam", "to wander", or "to travel".

In simple terms, roaming allows you to use your mobile service abroad without changing your SIM card or phone number.

Roaming is convenient because it keeps you connected with using your own number almost anywhere in the world, making it easy for friends and family to reach you.

When you arrive in another country, your phone will automatically register with the local mobile operator’s network, usually selecting the one with the best coverage. Once registration is successful, the name or code of the local network or the letter "R" will appear on your phone screen, and you’ll receive a welcome SMS message.

If your phone does not automatically register with a network upon arrival, please see the section "What to Do If There Is No Network Registration?" for further instructions.

Active Prices for Roaming Services for Prepaid Subscribers

Monthly Roaming Packages in 85 Countries

One-Day Roaming Package in CIS and Caucasus Countries

Beeline Roaming is now available onboard! You can stay connected even while in the air.

Read More

In many popular countries, Beeline prepaid subscribers can use Camel roaming, which allows to use Beeline services with any positive balance until the account balance reaches zero.

Charges for calls, SMS, and mobile internet are deducted in real time (online).

In countries without Camel roaming, your account must have at least 210,500 UZS, and roaming will remain available as long as your balance is above 84,200 UZS.

For networks without Camel service, charges for outgoing calls may be delayed by up to 30 days, depending on when we receive billing data from the roaming partner (TAP files). 

Charges for incoming calls, SMS, and mobile internet are deducted immediately in real time (online).

Before you travel, ensure your balance is topped up, as it may be difficult to pay for services while abroad. For corporate postpaid subscribers, to activate international roaming, submit a written application to Sales and Service Offices or email your request to 0628@beeline.uz. A guarantee deposit of 842,000 UZS is required (421,000 UZS each for activating international roaming and 421,000 UZS for international communications).

Important Note: Due to the specifics of LTE/4G technology, devices that support 4G may occasionally send small data packets even if data is turned off. To avoid unintended charges, switch your device to 2G/3G networks and disable data transmission if you don’t plan to use mobile internet.

Top Up My Account

Even while roaming, you can easily ask friends and family to top up your balance for free.

To request a top-up, dial *143*number# and press call.
You can send this request to all operators in Uzbekistan.
For example: *143*99890XXXXXX#

Learn More About the "Top Up My Account" Service

Top Up Your Account Through Our Website
Visit the link, enter your phone number and the amount you wish to top up.

Trust Payment
The "Trust Payment" service is another way to stay connected even when your balance runs low and you can't top it up in time.
Learn more about the "Trust Payment" service

Beepul Payment Service
"Beepul" is a convenient payment system right on your smartphone! You can top up your balance without additional costs while roaming, as well as register multiple plastic cards and receive SMS notifications about payment results.
Learn more about the Beepul payment service

International Payment
With the "International Payment" service, you can top up your account or the account of any "Beeline" subscriber in Russia or Kazakhstan!
Learn more about the "International Payment" service

When you arrive, ensure your phone connects to the local mobile network.  If it doesn’t, try turning your phone off and back on. Once registered, you should see the local operator's name, code, or an "R" on your screen. If it still doesn’t register, manually select the network from your phone’s settings. Most phones have an option for manual selection where you can choose the operator. The menu may depend on phone model.

For Android:
Go to Menu -> Settings -> SIM cards & Mobile networks -> SIM card settings -> Mobile networks -> Network search.

For iOS:
Go to Menu -> Settings -> Cellular -> Network selection -> Turn off Automatic -> Select your operator

For Android

For iOS

If you face any problems while roaming, you can reach us in the following ways:

• Write to us on  Telegram.

• Message us on Instagram.
• Send us a message on Facebook.
• Email us at 0611@beeline.uz, and we’ll respond as soon as possible.
• Call our call center at (+998 90) 185 00 55. Charges apply according to the “Outgoing call to Uzbekistan” rate.

When abroad, always dial numbers in the international format: + [country code] [city code] [phone number].

• To call Uzbekistan: +998 [city code] [phone number].

To call a mobile number or send an SMS: +998 [operator code] [phone number].

If you live near the borders of Kazakhstan, Tajikistan, Afghanistan, or Kyrgyzstan, your device may automatically connect to the networks of operators from these countries.

To reduce the chances of your phone automatically registering on a foreign network and being charged roaming rates, we recommend manually selecting the Beeline Uz network and always checking the operator name displayed on your phone screen.

To avoid unexpected charges in border areas, you can disable Camel roaming by dialing *110*091#.  To activate Camel roaming, dial *110*090#

Roaming Navigator

You can restore your SIM card with the same number or purchase a spare SIM card at any Beeline office. SIM card replacement is available to the registered owner. For office locations, click here.

To unlock your SIM card, use your PUK code (found on the plastic card attached to your SIM card before activation). Enter the PUK code to unlock.
 If you've lost the SIM card's code envelope, call 0611 or (+99890) 185-00-55. You'll need to provide the passport details of the registered owner.

*Note: If you enter the wrong PIN code three times and then fail to correctly enter the PUK code 10 times, the SIM card will be fully blocked. In this case, you'll need to replace the SIM card.

This service blocks your number at any time upon request.

To block your number, call 0611 or (+99890) 185-00-55 

and provide the passport details of the registered owner.

To unblock your number, call the same numbers.

For subscribers on "Status NEW," "Status," "Status+," and "Bir Oy" plans, your number can stay blocked for 90 days with a positive balance, or with zero or negative balance.  After this period, your contract will be terminated automatically.

The service costs 421 UZS per day for prepaid plan subscribers. 
For "Status NEW," "Status," "Status+," and "Bir Oy" plans, it’s free.

Please visit a Beeline office to change your number. You’ll need to submit a written application and fill out a registration form, and show your ID card.

Your current tariff plan, services, and balance will be shifted to your new number.

The service costs 10,000 UZS. If you choose a "premium number," the price will depend on the category of the number.

To check your phone number, dial *148# or *1001# and press the call button.

To transfer ownership of your number to someone else, visit a Beeline office.

You'll need: 
A written request for the transfer; 
Pay any outstanding balance (if applicable).
Both parties must be present during the transfer.
The service costs 25,000 UZS (if the number is a "Golden Number," the price will depend on the category of the number).

Documents Required: 
Both parties must provide their passports (or a notarized power of attorney if the client is not present).

This service is available only for postpaid subscribers in Tashkent.

A written application from an individual with a valid ID card or a letter on official letterhead from a legal entity is required.

The service costs 8,756.8 UZS per month (excluding VAT).

You can access detailed billing for any of the last 12 months for free in your Personal Account:

View online in your browser; 
Download as a PDF (with the option to save or email it); 
Download as an Excel file (with the option to save or email it).
You can only download billing details for a maximum of 31 days at a time. If you need billing details for a longer period, such as 6 months, you will need to download multiple 31-day reports.

How to Use It?

Register and log in to your Personal Account; 
In the "Detailed Billing" section, select the desired period and click "Display"; 
You can then save or email the report in PDF or Excel format.
The Online and PDF reports will provide:

A summary of your expenses for the selected period; 
A breakdown of all communication services used: calls, SMS, data traffic, infotainment services; 
A detailed report on your expenses, down to the exact date and time.

If you use a postpaid plan, you can request call details at any Beeline office by submitting a written application or power of attorney to a representative (the representative must have a valid passport).

The application should include your phone number, the requested period (month), and the statement: "I guarantee payment for the service." Billing details are only available for previous months. Fees are charged according to the tariff rates.

For prepaid plan users, you can request call details for any of the last 12 months (or for a specific day, 1 week, 2 weeks, or 4 weeks) at a Beeline office or through your Personal Account.  Call details are only provided to the registered owner of the number upon presentation of a passport or notarized power of attorney.  Fees are charged according to the tariff rates.

What’s Included in the Detailed Bill? The bill contains date and time of calls, incoming and outgoing phone numbers (for answered calls), call duration, call cost, call type (local, mobile, service, etc.); date, time, and number for SMS sent, along with the cost, information on internet sessions.

Service Costs

For prepaid plans:

Call details are available in two formats:

• email delivery of call details;
• printed call details.

The cost of the "Call Details" service depends on the format you choose. Call details are also available via the "Hambi" (Beeline Uzbekistan) app.

Call Details Service

* If your call detail report exceeds 500 pages, printing is unavailable. In this case, you can receive the report via email (according to the terms for email delivery of call details).

Postpaid Billing System

for 1 month per number: 21,934.1 UZS (excluding VAT).

Required Documents:

For individuals — passport.

For legal entities — representative’s passport and a power of attorney from the company to receive the report.

This service is free.

You can request call details for any of the past 12 months through the "Hambi" (Beeline Uzbekistan) mobile app.

Online Billing Details in the Mobile App

The "Hambi" (Beeline Uzbekistan) app helps you track your expenses in real-time. You can view your detailed billing online or request a detailed report in PDF format sent to your email.

How to Use It?

Download the "Hambi" (Beeline Uzbekistan) app (available for iOS, Android, and Windows Phone).
On the main page, go to the "Call Details" tab.
Select the period you want to view.
Requesting Call Details via Email in the App
 You can also request a more detailed report via email.

How to Use It?

Download the "Hambi" (Beeline Uzbekistan) app (available for iOS (iPhone, iPad), Android, and Windows Phone).
On the main page, go to the "Call Details" tab.
Click the envelope icon in the top-right corner.
Select the period for the report.
Enter the email where you'd like the report sent.

The "Hambi" (Beeline Uzbekistan) app is your go-to tool for managing services directly from your phone.

You can easily check your balance, activate services, or change tariffs. Download the app to stay updated with the latest and most useful news from Beeline.

With the app, you can:
1. Check your balance and current tariff;
2. View detailed call, SMS, and internet usage reports;
3. Activate or deactivate basic services;
4. Stay informed with the latest news.

The Beeline 4G Mi-Fi Router connects up to 10 users to wireless internet (Wi-Fi) using just one SIM card. You can connect phones, smartphones, tablets, and laptops all at once.

No need for a technician - simply activate your SIM card, and the settings will configure automatically! The 4G Mi-Fi Router works only with Beeline SIM cards.

Read [here].

Read [here].

Read [here].

More [here].

Find all the details on how to check your balance, remaining calls, and current tariff, view expense details, search for tariffs and services, and add a Multi-account [here].

It's no secret that additional content services (like weather forecasts, horoscopes, exchange rates, news, jokes, games, ringtones, videos, and access to voice and web portals)  may result in charges deducted from your balance.

Every user wonders: "How could I have subscribed to additional content services without realizing it?" The most common way is by accidentally subscribing:

— you may have clicked "Agree" to a subscription offer sent to your device or while visiting websites or using apps with ads for such services.

Keeping track of these subscriptions and avoiding unwanted charges can be tricky and time-consuming. If you're noticing regular deductions for services, we recommend checking which content services are active on your account.

How to check and disable content services? Full details are available [here].

Before purchasing a new mobile device, it’s recommended to check the registration of its IMEI codes.

How to Check the IMEI? 
1. Visit the website https://uzimei.uz
2. Send an SMS with the IMEI code to 1170
3. Use the USSD menu: *1170#

How to Find the IMEI Code?
1. Dial *#06# on your mobile device;
2.  The IMEI code is printed on the box of the mobile device;
3.  The IMEI code can also be found under the battery or near the SIM card slot.

How to Register the IMEI Code?
 1. On the website https://uzimei.uz
2. By sending an SMS with the IMEI code to 1170
3.  With the USSD menu: *1170#
4. On the website www.my.gov.uz

New devices (IMEI codes) connected to mobile networks from Dec. 01, 2019 must be registered independently on a paid basis.
For more information, visit https://uzimei.uz or call 1170.

If you experience low internet speed, try turning Airplane Mode on and off on your smartphone.

Steps to follow:
1. Enable mobile data (if it’s off)
2.  Turn on Airplane Mode (the airplane icon) for 20-30 seconds, then turn it off. This will reset the connection, and your phone will reconnect to the internet.

Calls to the short numbers listed below are charged from the balance of minutes available for use across Uzbekistan under your tariff plan. If this balance is unavailable, calls will be charged from your main balance based on your plan.

1006 — Ministry of Higher and Secondary Special Education Hotline;
1007 — General Prosecutor’s Office of Uzbekistan Hotline;
1008 — Ministry of Justice of Uzbekistan Hotline;
 1070 — Emergency Dispatch Service for Almazar District (Tashkent);
 1071 — Emergency Dispatch Service for Sergeli District (Tashkent);
1073 — Emergency Dispatch Service for Uchtepa District (Tashkent);
1074 — Emergency Dispatch Service for Yakkasaray District (Tashkent);
 1075 — Emergency Dispatch Service for Mirzo-Ulugbek District (Tashkent);
1076 — Emergency Dispatch Service for Yashnobod District (Tashkent);
1077 — Emergency Dispatch Service for Shaykhontokhur District (Tashkent);
1078 — Emergency Dispatch Service for Yunusabad District (Tashkent);
1079 — Emergency Dispatch Service for Mirabad District (Tashkent);
1082 — Agency for State Asset Management of Uzbekistan;
 1091 — Uzbekistan Consumer Rights Protection Company Hotline;
1092 — Uzbekistan Federation of Trade Unions Hotline;
1095 — Hotline for Complaints and Inquiries regarding the Fall-Winter Preparation;
1096 — Ombudsman’s Office of Uzbekistan Direct Line;
1102 — Ministry of Internal Affairs Hotline for Citizen Inquiries;
1131 — Main Directorate of Security at the Ministry of Internal Affairs Contact Center;
1144 — State Inspectorate for Supervision of Communications, Information, and Telecommunications Hotline;
1154 — Regional Electric Networks LLC;
1173 — Ministry of Internal Affairs Information Center Hotline for Safe Tourism;
1197 — Coordination Center for Sponsorship Activities at the Ministry for the Support of Mahalla and Family;
1255 — "Uzsuvtaminot" JSC Hotline for Interregional Drinking Water Supply and Sewage Services

List of Short Numbers and Their Charges